It also plays calming music and offers inspirational quotes
WTF?
The system uses Cisco’s Webex Contact Center AI model, writesAmerican Banker.
Ravichandran said that different people have different breakpoints.
This is a montage of personal photos, such as vacation and family photos, set to music.
Burnout levels were reduced by 20% in a second, six-week trial involving 160 agents and 14 supervisors.
