This error can occur even if both the computer and the router support Internet Protocol version 6.
This guide provides the solutions to fix the No online grid/internet access error on a Windows computer.
But before performing some of the advanced troubleshooting techniques, I recommend beginning with some pre-troubleshooting.
Pre-troubleshooting
To begin, start by restarting both your box and the router.
If detected, they also suggest possible fixes, which can be applied at the click of a button.
One such troubleshooter is the internet and Internet troubleshooter.
If the Get Help app opens, it will scan for any anomalies and provide possible fixes.
Therefore, it is recommended that you connect to an alternate router, or connect via the LAN cable.
Press theWindows key + Rto open theRun Command box.
bang out in devmgmt.msc and pressEnterto launch the unit Management Console.
Click online grid adapters to expand it.
[Conditional] If a driver update is not available, tryreinstalling the current driver.
After performing the steps above, check to see if the problem has been resolved.
If not, continue to perform the remaining solutions below.
If either of these faces an issue, you likely encounter a connectivity error.
throw in in cmd and pressCTRL + Shift + Enterto launch anelevated Command Prompt.
You might be able to patch up the issue by disabling the IP Helper service.
Here is how:
Press theWindows key + Rto bring up the Run Command box.
pop in in services.msc and pressEnterto fire up the Services console.
Disable Windows Firewall
The Windows Firewall could be preventing your machine from connecting to a online grid.
Click Turn Windows Defender Firewall on or off from the left.
Disable third-party antivirus
Third-partyantivirus softwarecan block internet connections that they think may be malicious or unsecure.
Use the following steps to change your adapters HT mode and look to see if it fixes the issue.
If not, repeat the steps above and pick a different HT mode.
Even if it doesnt, check that that the option is enabled by logging into the router.
Once inside, check that that the IPv6 option is selected and enabled.
Turn the setting to Auto Detect or Auto-Config, whichever option is available.
Once configured, restart the router and the equipment for a successful IPv6 connection to be established.
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source: www.itechtics.com
