Even HP’s customer service staff criticized the bafflingly dumb move.
The Register reports that HP intentionallyforcedcustomers to wait 15 minutes when trying to reach tech support.
The IVR system only mentioned the 15-minute wait time at the beginning of the call.
The company said it was taking “decisive short-term action to generate warranty cost efficiencies.”
Technology companies seeking quarterly profits above everything else have never been particularly good with customer support.
Ultimately, HP backpedaled after “initial feedback” on the ill-conceived notion and abandoned the policy.
“We have found that many of our customers were not aware of the digital support options we provide.
