Can technology make up for employee training?
In a nutshell:McDonald’s is turning to artificial intelligence to improve operations at 43,000 restaurants.
The new tech affords a host of possibilities.
Automated order-taking AI, like the kind McDonald’s tested withIBMlast year, could streamline drive-thru orders.
Elsewhere, edge computing could help restaurant managers with administrative tasks.
McDonald’s would not say how many locations in the US currently have edge computing capabilities in use.
Deployment costs are also a concern, Unni added.
Whether or not the technology supplements are needed is partially a matter of personal opinion.
Image credit:Erik Mclean,Brett Jordan
