Clients can create chatbots to interface with customers or AI “agents” that automate internal tasks.
Microsoft Copilot Studio, a toolchain enabling companies to develop custom AI assistants, enters public preview in November.
The assistants, which Microsoft calls “agents,” can fulfill various administrative roles normally performed by employees.
However, Microsoft stresses that Copilot agents simply automate tedious tasks, freeing employees to focus on higher-level responsibilities.
Microsoft also offers pre-built agents for clients to build on.
The company’s Dynamics 365 service is gaining 10 new agents that clients can use to automate various roles.
Microsoft highlighted four companies that have deployed Copilot agents in various sectors.
Thomson Reuters found that an AI could halve the time required to complete certain legal due diligence tasks.
Law firm Clifford Chance has also integrated a Microsoft Copilot agent.
Microsoft rebranding Copilot as ‘agents’?
That’s panic mode.
